Returns and Exhange Policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Any item that is no longer in its original condition, is damaged or missing parts for reasons not due to our error cannot be refunded or exchanged

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  
 
Non-returnable items includes underwear, socks and all other personal care items due to hygiene reasons.

To complete your return, we require a receipt or proof of purchase.

You will be responsible for paying for your own shipping costs and any associated shipping insurance costs for returning your item. All Shipping costs and related expenses are nonrefundable. 
 
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
 
Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@urbanmen.co.nz
 
Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@urbanmen.co.nz